IP Office Contact Center

IP Office Contact Center is part of the Avaya Contact Center Solutions for IP Office portfolio. IP Office Contact Center is a fully integrated contact center specifically built to address the full scope of IP Office and its addressable market. IP Office Contact Center is scalable from 1 – 100 agents to meet the market needs of IP Office customers requiring skills based routing, call recording, and multichannel (chat, email, outbound) capabilities.

Key Features

  • Leverage Blended Omnichannel Capabilities to Increase the Value of Each Customer Interaction
  • Maximize the value of every interaction by delivering consistent, personalized service while identifying cross-sell and up-sell opportunities.
  • Deploy fast with minimal disruption. Be up and servicing customers in as little as a few hours.
  • Meet your deployment requirements with flexible options, including Cloud and appliance.
  • Expand the solution as your business grows. Start with voice and add multimedia channels without adding hardware.
  • Use easy supervisor and agent desktop interfaces to foster fast end user adoption.
  • Gain more value through native integrations with Salesforce.com and SAP CRM applications.
  • Route customer inquiries to the employee who is best qualified to handle them. Voice and self-service options that permit customers to serve themselves.
  • Targeted multichannel outbound voice campaigns that can help employees be more productive and can be a great resource to upsell and increase revenue during periods of low inbound customer interaction activity.
  • Connect Avaya Workforce Optimization Select to your IP Office Contact Center deployment to get enterprise-grade voice and non-voice recordings, desktop screen captures, quality management, live monitoring, and agent coaching plans.
  • Historical and Real-time monitoring that delivers real-time information into business operations, enabling you to analyze data and make immediate adjustments as needed to maximize availability and service.
Contact us HERE today and fill a contact form and one of our sales executive will contact you with more information. You can also request for free demo, site visit and consultation